Sales and marketing might be how you attract your customers, but outstanding support is how you keep them. One of the main factors in maintaining a high quality of support is ensuring your customers always understand how to effectively use your products or services. Confused customers are angry customers. Well informed customers are happy customers.
You and your team already have the knowledge of how your products and services work, but you need an efficient way for your customers to access that knowledge. Theme your site in the right way and you can easily add documentation, a knowledge base, a WordPress wiki; theme selection and application is all it takes to make sure your customers can easily get to all the information they need.
In this article we’ve rounded up some of the best WordPress wiki themes, best knowledge base WordPress themes, and best WordPress themes for documentation so you don’t have to go to any trouble finding an option that’s just right for your business.
KnowledgePress is a multi-purpose theme that facilitates creation of a knowledge base, FAQ (via a bundled plugin), wiki, and even allows for polls your customers can participate in. It supports Visual Composer and is fully responsive.
XDocs is a plugin you can add to any WordPress site and use it to generate documentation. That documentation can be visited online, or it can be converted into offline documentation and included in a product download.
XDocs uses its own self contained theme system so you don’t have to worry about compatibility – it can run alongside any WordPress theme you already have installed without causing conflict.
Knowledge Base is a plugin for WordPress that can be used to create an entire self-help-desk system.
The documentation posts you add can be live searched by your customers, you can allow people to vote on polls, and you can take advantage of built in Gutenberg blocks for knowledge base content and search.
FAQ Revolution is a WordPress plugin that dynamically helps your customers find the right information by stepping them through a short sequence of choices. Use the included choice builder system to guide people to the answers they need instead of relying only solely on search. That said, the included search is very powerful, as is the knowledge base system.
If you’re planning to use a non-WordPress documentation solution and just need a clean and professional design with the HTML and CSS already handled, this VS Docs web template might be just the thing.
Note: This is the HTML version of the WordPress theme available on Theme Forest, which you’ll learn about below.
Once again, if you already have a non-WordPress knowledge base or documentation system lined up and need a great design to use with it, this light and readable PSD is the perfect template to hand over to your developer.
Flatbase is the perfect WordPress theme if you’re looking to create your all-in-one support system. The theme combines a Knowledge Base, FAQs, bbPress integration, and many other features. It’s also responsive and SEO optimized.
With a fresh and modern design along with fully widgetized homepage and a prominent search bar, the iKnowledge WP theme will help you get your support website up and running in no time. The theme allows you set up help categories on the homepage and the bbPress integration is great for providing an additional support channel.
Knowledge Base is a responsive Wiki-style WordPress theme with a clean design and plenty of features to provide support and basic product knowledge to your customers. It integrates with bbPress too so you can create a support forum where customers can ask questions if they can’t find the solution for their problem. Features include:
- SEO-optimized code
- AJAX based Live Search
- Three homepage templates
- Custom FAQ post type
- Extensive theme options
The theme also supports localization so you can easily provide support in multiple languages.
Knowhow is a responsive knowledge-base WP theme that’s incredibly easy to set up. Features include:
- AJAX Live Search
- FAQ Page Template
- Video Post Format Support
- Extensive customization
The theme is also translation-ready and includes thorough documentation.
The TechDesk theme makes it quick to find the right category for the customer’s problem. The homepage features several differently colored sections and the theme is powered by the SMOF Options Panel, which provides tons of options to manage and modify any aspect of the theme. The WordPress wiki theme also comes with 9 custom widgets, 5 widgetized areas, 5 post formats, and unlimited home page layouts.
Going by its 4.5 out of 5 star rating from its thousands of customers, HelpGuru is one of the best WordPress wiki themes around. HelpGuru might be the theme for you if you’d like the ability to receive feedback on your support articles so you know which areas need improvement.
This theme also comes with the ability to organize your content and structure it in the most logical way. You can quickly add attachments to your articles and allow customers to download help files.
With positive customer feedback like: “One of the fastest themes that I bought over the years.” Consider the Lore WordPress theme if you want your support site to load as quickly as possible.
The theme has an elegant and simple design with all the functionality needed for a powerful knowledge base. Live Search with filters, bbPress integration, FAQ post types—it’s all there so you can quickly create a support site for your customers.
The Manual WordPress theme is a complete solution for your knowledge base and online documentation website. The theme can be used for a knowledge base, FAQ, online documentation, and support forum site. It includes:
- Multiple Homepage Layouts
- File Attachments
- Targeted Search (entire site, category, and more)
- Visitor Stats
- Article Feedback and more
It’s also fully responsive and customizable as well as translation-ready.
If you’re looking for a social-powered forum, Discy is the perfect theme for you. It features a unique and customizable design for all its different pages including question searching, posted question and user profile.
Discy is packed with incredible features such polls, questions and answers, and a points and badge system. On top of that, their support system is highly praised!
The HelpDesk theme is a great way to have users solve their own issues through support and community help. The theme’s features include:
- Contact Form 7
- Knowledge Base
- BB Press Forum
- Videos Portal
- Document Portal
This theme is also fully responsive.
The VSDocs theme takes your knowledge-base and support section to the next level by allowing you to upload and use videos as well as deploy all the standard features of a support website. It comes with an interactive search form, pre-made templates, and tons of shortcodes so you can build thorough documentation for your product, app, or service.Tags: best Knowledge Base Plugins templates Wiki Themes